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How You Can Get Cable, Cell Credit In Yonkers After Sandy

Cable, satellite and wireless phone providers are issuing credits and refunds for customers in the are who were affected by superstorm Sandy.
Cable, satellite and wireless phone providers are issuing credits and refunds for customers in the are who were affected by superstorm Sandy. Photo Credit: Flickr user Mayham

WESTCHESTER COUNTY, N.Y. – If you live in Westchester County and lost cellular phone, cable or satellite service during and after Hurricane Sandy, you may be eligible for some money back.

Cablevision says its customers can receive a credit for any “full or partial day during which they were unable to access Optimum services,” according to a statement on its website.

“Customers who have experienced a loss of service should contact Cablevision within 30 days of service being restored and request a credit for their regular monthly charges during the period when Optimum TV, phone or Internet products were unavailable, including periods when there was no electricity to the home or business where the services are received,” according to the statement.

Cablevision added: “In addition, customers will not be responsible for any damage to Cablevision equipment caused by the storm, and will be able to exchange damaged equipment at no cost.”

Verizon FIOS says it plans to extend credits for customers affected by the storm. "We routinely credit our customers when they’re out of service, whether for power outages or other reasons where service has been impacted. We will of course do the same for those affected by Hurricane Sandy," says spokesman Bill Kula.

Time Warner Cable and Cox announced that they are adopting similar policies, according to press releases.

DirecTV and Dish Network , the two largest U.S. satellite-TV providers, as well as Verizon’s FiOS TV service, are also providing credits for the time period during which customers were affected. Customers should call their individual providers for specific details.

Cellular phone provider Sprint said it would not charge Westchester County customers affected by the storm until later in the month. "To assist our customers impacted by the storm, Sprint is crediting back late fee, overage charges for voice, text and data; roaming fees; and call-forwarding fees for Sprint services used between Oct. 29 and Nov. 28,” it said in its website.

And AT&T said it will “extend late-payment window for wireless and landline customers who are behind, waive late payment fees and will not disconnect services because of non-payment.”

Verizon Wireless phone users " won’t be charged for “domestic voice and text usage ” incurred between Oct. 29 and Nov. 12.," said a statement on its website.